PRIVACY POLICY

1.1 Personal Information: When you register for membership, purchase services, or contact us, we may collect:

• Name, contact information (email, phone number, address)
• Date of birth and age verification
• Payment information (credit/debit card details, billing address)
• Emergency contact information
• Health and fitness information (voluntarily provided)
• Government-issued identification for verification

1.2 Usage Information: We collect information about how you use our facilities and services, including:

• Gym visit frequency and timing
• Services used (personal training, recovery services, café, salon, etc.)
• Equipment usage patterns
• Body composition analysis data (if you use our Tanita Technology services)
• Fitness goals and progress tracking information

1.3 Technical Information: When you visit our website, we may automatically collect:

• IP address and device information
• Browser type and version
• Pages visited and time spent on pages
• Referring website addresses
• Cookies and similar tracking technologies

1.4 Communications: We may collect information from your communications with us, including emails, phone calls, and in-person interactions.

We use the collected information for the following purposes:

• Service Provision: To provide, maintain, and improve our fitness facilities, services, and membership management
• Membership Management: To process memberships, payments, and manage your account
• Personalization: To customize your fitness experience, including personalized training programs and recommendations
• Communication: To send you important updates, service notifications, promotional offers, and respond to inquiries
• Safety and Security: To ensure facility safety, prevent fraud, and protect against unauthorized access
• Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements
• Analytics: To analyze usage patterns, improve our services, and enhance user experience
• Marketing: To send you marketing communications (with your consent) about our services, events, and promotions

We do not sell your personal information. We may share your information in the following circumstances:

3.1 Service Providers: We may share information with trusted third-party service providers who assist us in operating our business, such as:

• Payment processors for transaction processing
• IT service providers for website and system maintenance
• Marketing service providers (with your consent)
• Fitness tracking and analysis service providers

3.2 Legal Requirements: We may disclose information if required by law, court order, or government regulation, or to protect our rights, property, or safety, or that of our members or others.

3.3 Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, with notice provided to you.

3.4 With Your Consent: We may share information with third parties when you explicitly consent to such sharing.

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Secure access controls and authentication procedures
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis
• Secure payment processing systems

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Membership records are typically retained for the duration of your membership plus a reasonable period thereafter for legal and business purposes (typically 7 years for financial records as required by Indian law).

You have the following rights regarding your personal information:

6.1 Access: You may request access to the personal information we hold about you.

6.2 Correction: You may request correction of inaccurate or incomplete information.

6.3 Deletion: You may request deletion of your personal information, subject to legal and business requirements.

6.4 Objection: You may object to certain processing of your information, such as marketing communications.

6.5 Data Portability: You may request a copy of your data in a structured, machine-readable format.

6.6 Withdraw Consent: Where processing is based on consent, you may withdraw consent at any time.

To exercise these rights, please contact us using the contact information provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

Our website may use cookies and similar tracking technologies to enhance your experience. Cookies are small data files stored on your device. We use cookies for:

• Remembering your preferences and settings
• Analyzing website traffic and usage patterns
• Providing personalized content and advertisements
• Improving website functionality and performance

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

Our website or communications may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately, and we will take steps to delete such information.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this policy periodically.

Continued use of our services after changes constitutes acceptance of the updated Privacy Policy.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

For data protection inquiries, please include "Privacy Policy Inquiry" in your subject line.