Question 1

What membership options are available?

Accepted Answer

We offer flexible membership options to suit your needs: Day Pass, Week Pass, Month Pass, Quarter Pass (3 months), 6 Month Pass, and Annual Pass. Each membership includes access to our gym floor, locker rooms, and basic amenities. Additional services like personal training, salon, café, and recovery services are available on a pay-per-use basis.

Question 2

What are your operating hours?

Accepted Answer

We are open Monday through Friday from 6:00 AM to 12:00 Midnight, Saturday from 6:00 AM to 10:00 PM, and on Sundays from 10:00 AM to 6:00 PM. These hours are designed to accommodate various schedules and lifestyles.

Question 3

Can I try the gym before committing to a membership?

Accepted Answer

Yes! We offer Day Passes and Week Passes that allow you to experience our facilities before committing to a longer-term membership. This is a great way to explore our premium equipment, services, and atmosphere.

Question 4

What is included with my membership?

Accepted Answer

Your membership includes access to the gym floor with premium equipment, locker rooms with towels and steam facilities, body composition analysis, VIP lounge access, and basic amenities. Additional services like personal training, café, salon, and recovery treatments are available at additional charges.

Question 5

Do you offer personal training?

Accepted Answer

Yes! We offer elite one-on-one personal training with certified professionals. Our trainers tailor every workout, nutrition plan, and session to your specific goals. Personal training sessions are available at additional charges and can be booked in advance.

Question 6

What is body composition analysis?

Accepted Answer

Our body composition analysis uses Tanita Technology to measure fat percentage, muscle mass, water composition, and metabolic rate. This scientific assessment helps track your transformation progress and guides your fitness journey with precise data.

Question 7

What recovery services do you offer?

Accepted Answer

Our Recovery & Therapy Zone includes professional ice bath therapy, dedicated therapy rooms, guided stretching sessions, mobility care programs, and professional massage services. These services are designed to help you recover like an athlete and feel like a professional.

Question 8

How much does a membership cost?

Accepted Answer

Pricing varies by membership type and duration. We offer flexible options from Day Passes to Annual Memberships. For current pricing and special offers, please contact us directly or visit our memberships page. We also offer various payment plans to suit different budgets.

Question 9

Can I cancel my membership?

Accepted Answer

Yes, you can cancel your membership. Please refer to our detailed Cancellation Policy for specific terms. Generally, we offer a 7-day cooling-off period for full refunds (minus administrative fees), and pro-rated refunds may be available for longer-term memberships cancelled early.

Question 10

Can I freeze my membership?

Accepted Answer

Yes, memberships can be frozen for medical reasons, extended travel (30+ days), or other approved circumstances. Freeze requests must be submitted in writing at least 7 days in advance. Freeze duration is typically 1-3 months per calendar year, subject to a monthly freeze fee.

Question 11

Who is ONE Gym?

Accepted Answer

ONE Gym is Mumbai's most luxurious wellness sanctuary, founded by India's first IFBB Pro athlete, Junaid Kaliwala. We combine championship-level expertise with premium facilities to create a complete wellness ecosystem.

Question 12

Where are you located?

Accepted Answer

We are located at Unit No 110A, 1 Floor, Vicino Mega Mall, Off New Link Rd, Oshiwara, Andheri West, Mumbai, Maharashtra 400102. We're easily accessible and offer convenient parking facilities.

FREQUENTLY ASKED QUESTIONS

Membership & Access

Services & Facilities

Pricing & Payments

Cancellation & Refunds

Safety & Policies

About ONE Gym

Still Have Questions?

FREQUENTLY ASKED QUESTIONS

Membership & Access

What membership options are available?

What are your operating hours?

Can I try the gym before committing to a membership?

Is there an age requirement to join?

Can I bring a guest?

What is included with my membership?

Services & Facilities

What equipment and facilities do you have?

Do you offer personal training?

What is body composition analysis?

What recovery services do you offer?

Do you have a café?

What salon and grooming services are available?

Pricing & Payments

How much does a membership cost?

What payment methods do you accept?

Are there any additional fees?

Do you offer corporate or group memberships?

Cancellation & Refunds

Can I cancel my membership?

What is your refund policy?

Can I freeze my membership?

What if I need to cancel due to medical reasons?

Safety & Policies

What safety measures do you have in place?

Do I need to sign a waiver?

What is your code of conduct?

What should I do if I'm injured?

Are there lockers available?

About ONE Gym

Who is ONE Gym?

Where are you located?

What makes ONE Gym different?

Do you have parking?

How do I contact you?

Still Have Questions?